Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest on Windows and Service Desk on UNIX

How to Install and Configure Harvest on Windows and Service Desk on UNIX

The following procedures show you how to install and configure the connector when Harvest is on a Windows server and Service Desk is on a UNIX server.

Each step specifies whether the task applies to the Harvest‑Windows server only or to the Service Desk‑UNIX server only. When a task mentions neither server specifically, the task applies to both servers.

1. Install and configure the files.
2. Create a Harvest Project from Lifecycle Template.
3. Load the Service Desk Clarity Connector form into the Harvest database.
4. Load the Service Desk Clarity Connector form on each Harvest client.
5. If you are using the Harvest web interface (Harweb), in Harweb, load the Service Desk Clarity Connector form.

Before you start, complete the installation prerequisites for your environment.