Reports are designed to help you investigate degraded performance. You can narrow, or drill-down into, reports to compare the ratings among Locations, metrics, media devices, and call servers. You facilitate troubleshooting by narrowing report views so that the charts of interest are presented in proximity.
Drill down into the Call Performance Overview to expose the following views.
This view rates performance for the selected component, group, or Location: MOS, packet loss, latency, Network MOS, call setup failures, ACOM, delay to dial tone, post-dial delay.
Note: The ACOM metric is a Cisco gateway-only metric. ACOM data is unavailable when no voice gateway is used for the calls whose performance is reported in a particular view. ACOM metrics are shown only for Locations that made or received PSTN calls during the selected time frame.
This view rates the performance of the call server for the selected Location or media device.
This view rates the performance of the Locations or devices that sent data to the selected Location.
This view rates the performance of the media devices, such as voice gateways, that sent data to the selected Location.
This view rates video performance for the selected component, group, or Location. Video performance includes such metrics as frozen video, video frame loss, video packet loss, and video latency. The view also rates performance for video streams that medianet reported.
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