The call servers in the Performance by Call Server view handled calls during the selected time frame. Their performance ratings are derived from the Locations they served. The name of each server is a link that allows further investigation.
The Call Performance category includes both call quality and call setup metrics. Where available, video metrics are included. The bar graph represents the number of calls originated or call minutes that were rated Normal, Degraded, or Excessive.
The Calls Originated column provides the total number of calls that were set up by the indicated call servers. Calls not included in the Calls Originated total were routed by the call servers in this view but were set up by a different call server.
You can hide this view. Click the Settings link and clear the Performance by Call Server check box.
|
Copyright © 2012 CA.
All rights reserved.
|
|