The Call Performance Overview provides a quick evaluation of the overall performance of your entire unified communications system. The overview also is the point of entry when you drill down into specific data about a Location, media device, or server. The overview displays call performance metrics, including call quality and call setup, by Location and then by component. Metric categories are based on threshold levels: Normal, Degraded, Excessive. The overview provides a metric average that is based on the number of observations.
Call performance metrics are combined in the Performance by Location, by Media Device, and by Call Server views to show call performance on the network. The call performance rating is a reflection of end-user experience from the time they pick up the telephone until they hang up.
Data from both legs of a call is available from the Related Reports section of the Overview.
The data was taken from call legs traveling toward the indicated Locations. That data helps you understand the user experience emphasizing the call quality that the listener perceived. The term sending is used to label drill-down views that show data traveling toward a selected Location from one Location or device.
|
Copyright © 2012 CA.
All rights reserved.
|
|