Troubleshooting › Connectors Troubleshooting › How Do I Troubleshoot Connector Connection Problems?

How Do I Troubleshoot Connector Connection Problems?

Symptom:

I am having some connection problems with my connector (that the IFW manages). How can I troubleshoot this issue?

Solution:

To verify whether connectors (running under the IFW) are online and running in CA SOI, use the Connection Status button in the Operations Console. If the connector does not appear or shows as offline, do the following tasks to troubleshoot the problem:

• Check the install log file specific to your connector in the SOI_HOME\log directory for connection errors.
• Check the connector configuration file under SOI_HOME\resources\configurations and verify that it has the correct connection information. You can also access the content from the Administration UI.
• Ping the domain manager server from the computer where the connector is installed and verify that you can connect.
• Review the SAM-IntegrationServices_wrapper.log file, heartbeat history for the connector, connector message in the UI, and email notification for the connector.