How Do I Troubleshoot the Event Connector

Symptom:

I am facing an issue with the Event connector. How do I troubleshoot the Event connector to resolve the issue?

Solution:

If you notice problems with the Event connector after installation, use the following points to troubleshoot the connector:

Review the CA_Event_Integration_InstallLog.log file that is located in the root of the installation directory. This log primarily shows items such as installation errors related to file copies and configuration settings.
Review the install.log file that is located in the EI_HOME\Logs directory. This log shows pre-installation or post-installation errors such as database creation failure and connector registration problems.
Open the CA Event Integration administrative interface and verify that a connector displays in the Connectors tab for the Event connector system. If the connector does not display in the interface, registration with the CA Event Integration manager failed. For manually registering the connector with the agent, run the following command from EI_HOME\Core\bin on the connector system:
```
register_agent EI_Manager_host 8083 connector_host 8083
```
Verify that the samevent catalog was created and assigned to the connector. Check the catalog contents to verify the correct contents. Also check the sampc-dest.xml file to verify that the CA SOI connection settings are accurate.
Ensure that you include the CIs created by the Event connector in services only if you want to see the alerts in the context of services.