Troubleshooting › Connectors Troubleshooting › How to Troubleshoot Connector Shutdown Behavior › Review the SAM-IntegrationServices_wrapper.log File

Review the SAM-IntegrationServices_wrapper.log File

When a connector shuts down, CA SOI immediately logs the appropriate reason for the connector shutdown in the SAM-IntegrationServices_wrapper.log file. You can review and analyze the reason and perform the required steps to fix the issue.

Follow these steps:

1. Navigate to the SOI_HOME\jsw\logs folder.

   Note: SOI_HOME represents the location where CA SOI is installed; for example, C:\Program Files\CA\SOI.

2. Locate and open the SAM-IntegrationServices_wrapper.log file.

   The log file opens in a text editor.

3. Search for the connector status message.

   The following example shows a connector status message that is logged to this file:

   2012/11/26 01:33:57 : abc-vm02.xy.com : CA:00056_service-discovery@abc-vm02.xy.com : OFFLINE - Connector was stopped from Administration UI. : Broadcasting HeartBeat Message
   

Review the reason for the shutdown.