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Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Configure BMC Remedy Integration Components › Configure BMC Remedy Web Services and Filters › View BMC Remedy Web Services

View BMC Remedy Web Services

After you successfully import the CA Process Automation web services definition files on the BMC Remedy AR System Server, you can display the BMC Remedy Web Services WSDL.

Follow these steps:

  1. Enter the following URLs depending on your BMC Remedy version: 
    http://<ar_server:port>/arsys/WSDL/public/<ar_server>/ITPAM_<RemedyVersion>_*

    Note: If possible, test the URL on a CA Process Automation server browser to verify that the BMC Remedy server and port is accessible from the CA Process Automation server.

    ar_server:port

    Specifies the BMC Remedy AR System Server host name or IP address and port. If the port is omitted, it defaults to 80.

    Note: Take note of these values, because they are required when configuring the BMC Remedy server in CA Process Automation.

    ar_server

    Specifies the BMC Remedy AR System server name.

    Note: Record this value because it is required when configuring the BMC Remedy server in CA Process Automation.

    ITPAM_RemedyVersion_*

    Specifies the BMC Remedy version and the desired action. The value can be one of the following actions:

    ITPAM_HelpDesk_Modify_Service

    Lets you modify information from the non-ITIL version of BMC Remedy.

    ITPAM_HelpDesk_Query_Service

    Lets you query information from the non-ITIL version of BMC Remedy.

    ITPAM_HelpDesk_Submit_Service

    Lets you create information from the non-ITIL version of BMC Remedy.

    ITPAM_HPD_HelpDesk_WS

    Lets you modify information from the ITIL version of BMC Remedy.

    ITPAM_HPD_IncidentInterface_WS

    Lets you query information from the ITIL version of BMC Remedy.

    ITPAM_HPD_IncidentInterface_Create_WS

    Lets you create information from the ITIL version of BMC Remedy.

  2. Test the URL on a CA Process Automation server browser to verify that the BMC Remedy server and port are accessible from the CA Process Automation server.