Monitoring Services from the Dashboard › Perform Actions on Alerts on the Mobile Dashboard

Perform Actions on Alerts on the Mobile Dashboard

As an administrator or an operator (with access privileges), you can perform actions on alerts. You can also access the Actions page from alert queues.

Follow these steps:

1. Access the Mobile Dashboard.
2. Tap the Status Indicator to the right of a given service.
3. Tap an alert.
4. You can perform the following actions on this page:
   • Tap E-mail to email alert information.
   • Tap Acknowledge Alert or Unacknowledge Alert to acknowledge/unacknowledge an alert.
   • Tap Exempt Alert or Unexempt Alert to exempt/unexempt an alert.
   • Tap Clear Alert to clear an alert.

     Note: The Exempt, Unexempt, and Clear actions can be used only with infrastructure alerts.

   • Tap any other escalation action that is listed to perform it. For more information about creating escalation actions, see the Event and Alert Management Best Practices Guide.
   • Tap Details to display the USM properties for the selected alert.
   • Tap Affected CIs to display the CIs that the alert impacts.