View Alert Queues

The Alert Queues home page displays the alert queues to which you have access. You can view the alerts in a selected alert queue by tapping it.

Follow these steps:

Access the Mobile Dashboard.
Tap Alert Queues.
The number to the right of an alert queue name indicates the alert count in that queue. The count can include alerts that you do not have user access privileges to view. Therefore, the alert count can be higher than the actual alerts that display in the alert queue.
You can perform the following actions on this page:
- Tap the Services tab to view services.
- Tap the Customers tab to view customers.
- Tap the yellow panel containing the down arrow to change the sort order (by name or by alert number) or the sort direction (ascending or descending).
- Tap an alert queue to display the alerts in the alert queue, then tap an alert to display the available actions for the selected alert. These alerts include alerts affecting a service to which you have user access privileges and alerts that do not impact any services. If an alert affects a service that you do not have user access privileges to view, the alert does not appear in the list.