Monitoring Services from the Dashboard › Perform Actions on Alerts on the Mobile Dashboard › Acknowledge or Unacknowledge Alerts

Acknowledge or Unacknowledge Alerts

You can acknowledge or unacknowledge alerts to let other users know that you are acting on the alert. When a user acknowledges an alert, a blue check icon displays next to the alert to let other users know it is acknowledged. To acknowledge or unacknowledge an alert, use the following feature.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

Follow these steps:

1. Access the Mobile Dashboard.
2. Tap the Status Indicator to the right of a given service.
3. Tap an alert.
4. Tap Acknowledge Alert or Unacknowledge Alert.

   A confirmation dialog opens.

5. Tap Yes.

   The alert is acknowledged or unacknowledged.