A global setting on the Administration tab lets you specify how maintenance mode affects the CI and service impact. You can select whether to propagate the impact to a parent CI or service.
Note: CIs in maintenance mode are excluded from custom policy calculations that are related to average or percentage.
CA SOI does not automatically place CIs for a service in maintenance mode because the CIs may belong to another service that is not in maintenance mode. Consequentially, Operators could receive alerts for a service that is in maintenance mode. The Operators then mistakenly open tickets against the alerts. You can configure CA SOI to hide alerts on CIs in which that parent service is in maintenance mode. For more information, see the Event and Alert Management Best Practices Guide.
Specifies that a parent service receives impact values from child services or CIs no matter whether it is in maintenance or production mode.
(Default) Specifies that a parent service in maintenance mode is not affected by the impact of child services or CIs. If a CI is propagating impact, either from a child CI or from alerts on the CI itself, impact propagation stops when the service enters maintenance.
When the parent enters maintenance, any propagated impact the service received during production mode is set to zero and the status is returned to normal. The only exception is for impact from an alert on the service itself, as opposed to from child objects.
For information about how to configure impact propagation for maintenance mode, see Configure Global Settings.
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