Configuring CA SOI › Configure Global Settings

Configure Global Settings

As an administrator, you configure global settings that determine various default behaviors:

• maintenance mode impact and domain manager maintenance settings propagation
• alert clearing and unknown alerts
• root cause analysis source
• service model granularity and automatic policy maintenance
• escalation policy/actions retry behavior
• projection sheets maximum number

Follow these steps:

1. Click the Administration tab.
2. Click the plus sign (+) next to CA SOI Insight Manager Configuration.
3. Click the plus sign (+) next to the server you want to configure.
4. Click Global Settings.
5. Make the appropriate selections from the drop-down lists and fields.

   The Global Settings page provides detailed information about each field; however, the following fields require additional information:

   Maintenance Mode Settings

   Propagate Maintenance Impact

   Note: Changing a Global Settings flag while the SA Manager is running only impacts future alerts—it does not affect existing alerts and associated services.

   Propagate Domain Manager Maintenance Settings

   The maintenance setting from the SA Manager can also propagate to other domain managers, depending on your configured reconciliation and synchronization formulas.

   Root Cause Analysis Setting

   Controls the source for root cause analysis. Select CA SOI, Combination, or Domain Manager.

   Consider the following:

   • If you select Combination, CA SOI uses both itself and the domain manager to determine the root cause.
   • The Domain Manager and Combination modes require that the domain manager and its connector both support sending the root cause analysis information to CA SOI. For current root cause analysis support see the CA SOI Release Notes and the product-specific Connector Guide that is provided with each connector.

   For more information about working with the root cause analysis mode, see the Event and Alert Management Best Practices Guide.

   Modeler Settings

   Default Service Model Granularity

   Select Normal to use a normal granularity service model, which employs explicit modeling and does not aggregate alerts from child CIs not included in the service model.

   Select Low to use low granularity so the service model employs implicit modeling and aggregates alerts from child CIs not included in the model.

   Maximum Number of Projection Sheets per Notebook for a Connector Setting

   When a connector imports CIs into CA SOI, CA SOI can correlate the CIs to existing CIs if their correlation keys match. Typically, you expect CA SOI to correlate a CI from one connector to a CI from another connector. However, there may also be duplicate CIs from the same connector matching and being correlated to the same CI on CA SOI.

   When CA SOI imports duplicate CIs from the same connector, CA SOI can create duplicate projection sheets for each CI in the notebook. You can limit the number of projection sheets CA SOI creates by adjusting this setting. For more information about projection sheets and notebooks, see the Administration Guide. The suggested value of 1 indicates that CA SOI creates one projection sheet for each unique CI (from the same connector) in the notebook.

   CA SOI updates soimgr-debug.log with a warning about duplicated CIs from the same connector.

   CA SOI updates the SOI_HOME\tomcat\logs\ci-invalid.log file with the USM attributes for the duplicate CIs. Even if you set the maximum number of projection sheets higher than one, CA SOI updates the log file any time the number of sheets is greater than one.

6. Click Save.
7. Restart the CA SAM Application Server service for the change to take effect.

Note: If the Administration tab changes do not save or the fields clear when you click Save or Test, adjust your browser settings. One of the following actions should solve the problem:

• Add the CA SOI URL to your trusted sites and lower the privacy to accept all cookies. For more information about trusted sites and privacy settings, see your browser documentation.
• Add the domain name of the CA SOI UI Server and SA Manager (for example, company.com) to the privacy managed websites and set to Allow. For more information about managing privacy settings, see your browser documentation.