Scheduling Maintenance for Services and Resources › How to Schedule Maintenance for Services and Resources › Maintenance Schedule Concepts › Maintenance Schedule Features and Behaviors

Maintenance Schedule Features and Behaviors

The following features and behaviors are related to maintenance for services and CIs:

Operational mode

Specifies whether services and CIs are in production or in maintenance. The following interfaces shows the operational mode:

• Operations Console, Component Detail pane, Information tab

  If you must maintain an object off the regular schedule, you can set the mode on this tab manually. Otherwise, the schedule sets the mode automatically.

• Dashboard, Services table

Maintenance schedule

Specifies when to perform regular maintenance on a service or CI. The schedules are shown on the Information tab of the Component Detail pane.

Icon in Topology view

Shows when an object is in maintenance mode because its icon is dimmed in the Topology view. Also, a small decal (similar to a picture of a wrench) appears at the upper left of the icon. No change happens to the icon in the Navigation pane.

Maintenance flag

Shows which CIs are in maintenance mode. By default, the flag is not visible on the Alerts tab of the Contents pane. You can make it visible by setting preferences. Flags are applied to existing alerts and any new alerts that are generated.

When a service is in maintenance, the services and CIs under it are not.

Impact and escalation

Configures the effect that maintenance has on alert impact and escalation. You can control the following behaviors:

• Whether alerts for CIs in maintenance mode affect the impact of a parent object. By default, the impact of CIs is propagated to the parent service based on propagation and propagation policy.

  For more information about how maintenance mode affects impact, see Maintenance Mode and Impact Propagation.

• Whether alerts are escalated when CIs are in maintenance. By default, alerts are escalated when the CIs return to production mode.

  For more information about how maintenance mode affects escalation, see Maintenance Mode and Alert Escalation.

Alert creation

Specifies whether alerts are shown for items in maintenance. By default, alerts are shown after the items return to production mode. You can control this setting using a check box on the Alert Filter dialog.

When the filter is enabled, the Alerts tab in the Contents pane displays "Filtered By Maintenance."