Alert escalation behavior of items in maintenance mode is specific to each escalation policy.
When you define escalation policy, you can specify whether alerts are escalated for CIs that are in maintenance mode. For CIs that are in multiple services, escalation occurs if only one parent is in maintenance.
If the parent service is in maintenance, you can also define whether to escalate any type of infrastructure alert. If you disable this escalation, the policy is only applied after the service is out of maintenance mode. If you enable this escalation, policy is assigned to multiple services, and one of the services is not in maintenance mode, the policy is still triggered.
For more information about how to configure alert escalation for maintenance mode, see the Event and Alert Management Best Practices Guide.
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