Creating and Updating Services › Management of Services › Manage Services

Manage Services

A service consists of hardware, software, or other resources that users request from the catalog. You create a service to group one or more service option groups together as a single service that users request. You manage services to meet your needs. Manage here means create, copy, edit, delete, cancel, and so forth.

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services tree appears and displays the folders containing services, organized hierarchically according to categories.

2. Expand the tree and select the folder in which you want to manage services.

   Note: To add a folder at the top level (root folder), click Add and name the new folder.

3. Do one of the following actions in the selected folder:
   • Create a service by clicking Add and naming the new service. Go to the next step.
   • Edit a service by selecting it and updating its fields. Go to the next step.
   • Copy a service with or without inheritance, as follows:

     Select the service and click Copy.

     Specify which one of the following options you want to include in the copy:

     • All associated service option groups (preferred)
     • Only the service, without the service option groups (primarily for backward compatibility with earlier releases of the product)

     Expand the tree and select the folder to which you want to paste the copied service.

     Click the Paste icon or the Paste as Inherited icon.

     The folder (and its child folders and services) or service is pasted to the new location.

     Inherited services are named "Inherited from parent service." When the parent service is updated, the same updates occur in the child service automatically.

   • Cut and paste a service, as follows: Select the service and click Cut. Expand the tree to the new location and click Paste.

     The service moves from its old location where you cut it to its new location where you pasted it.

     Note: To paste the copied service to the top level (root folder), click the root folder and click Paste.

   • Delete a service by selecting it and clicking the Delete icon. Before you confirm the deletion, review the effects of deleting a service.

     Important! Deletion is permanent. Deleted services cannot be recovered.

     Do one of the following actions if the service that you want to delete contains inherited (child) services.

     • Delete the inherited service.
     • Break the inheritance by editing the inherited service.

     Note: You cannot delete a service or folder that contains inherited services or folders.

     You have deleted the service.

   • Cancel a service by selecting it and setting the Canceled After field on the Details tab.

     Before you confirm the cancelation, review the effects of deleting a service. Canceling a service has the same effects as deleting a service on the related subscriptions and requests.

     You have canceled the service.

4. Complete the fields on the Details tab for the service.

   Note: This step and the remaining steps apply only if you are adding or updating a service.

   Your specifications are recorded.

5. Define the service by clicking the Definition tab and specifying the service option groups and service options to include in the service.

   After you define the service, users can subscribe to the service or can request it.

6. Click the Permissions tab, and set permissions for the service.

   Each role and group (if applicable) receives the access rights that you specify to the new service.

   If a role or group has permission to access the folder, the associated users can perform the following actions:

   • View the service in the catalog.
   • View, request, and subscribe to the service
   • Access this service through searches and web service calls

   Conversely, if a role or group does not have permission to access the service, the associated users do not have these rights.

7. (Optional) Click the Related Offerings tab, and perform the following tasks:
   • Review service and folder inheritance. Specify additional services to inherit (include) with this service.
   • Review service dependencies.
   • Define dependencies for this service, if applicable.

   The system records your settings.

8. (Optional) Set featured and related services.

You have managed the service.