Creating and Updating Services › Management of Services › Set Featured and Related Services

Set Featured and Related Services

For folders, you can specify featured services. Similarly, for services, you can specify related services. These specifications are helpful when the user requesting a service or viewing a folder is likely to want to know about and consider requesting a featured or related services. For example, when you create or update an "onboarding" service for new employees, you can optionally specify services for laptops, cell phones, and so forth, as related services. When new employees access the onboarding service in the catalog, they see links and summaries of the services to request laptops, cell phones, and other related items.

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services tree appears and displays the folders containing services, organized hierarchically according to categories.

2. Expand the tree. Perform one of the following actions for the service or folder for which you want to specify related services:
   • Select the folder and click the Featured Offerings tab.

     Use this option to highlight one or more services as featured services when users select this folder.

   • Select the service and click the Related Offerings tab.

     Use this option to highlight one or more services as related services when users select this service.

3. Expand the Catalog Tree and specify one or more services, as follows:
   1. On the left side of the tree, select the box next to the service name.
   2. Next to the Selected Offerings box, click the right arrow to add the selected service to the box.
   3. (Optional) Include the children (inherited services) with the featured service. You can specify this setting individually for each featured service.

   Note: Selecting the box at the top of the tree specifies all services in the catalog as related services. Use this option with caution.

4. Verify and save your updates.
5. (Related Services Only) Verify that the catalog is configured to display related services, as follows:
   1. Select Catalog, Configuration, Request Management Configuration.
   2. For the Browse Catalog Layout option, specify Request View.
   3. For the Access Control: Show General Information option, specify the roles that you want to see featured services.
   4. For the Access Control: Show General Information and Selections in Catalog Item Details option, specify the same roles that you specified in the previous step.

   Without these settings, featured services do not appear to users in the catalog, even after you complete the previous steps.

You have set featured and related services.