This section provides some troubleshooting tips for problems that prerequisite tests detect. Prerequisite tests can generate warnings or failure notices. If you receive a warning, you can correct the problem immediately or wait until the installation or upgrade software runs. You must correct a failure before you can continue. Most of the troubleshooting topics describe prerequisite failures.
Note: Prerequisite tests often rely on general indicators to identify problems. Passing a prerequisite test is not a guarantee that everything is configured properly. It is important to meet all of the requirements and complete the configuration tasks that are described in this guide.
The following prerequisite tests are run:
|
Test |
Description |
Warning or Failure |
Server |
|---|---|---|---|
|
Browser |
Checks the Registry for a browser. Verify that a supported browser version is installed. |
Warning |
Stand-alone or NFA console |
|
DEP |
Verifies that the winmgt service is running. Configure DEP as described in this guide. |
Warning |
Windows servers |
|
FIPS Algorithm Policy |
Verifies that the FIPS Algorithm policy is not enabled. |
Verify automatic fix or Failure |
Stand-alone or NFA console |
|
IIS Installed |
Verifies that the wcsvc service is running. Install and configure IIS as described in this guide. |
Warning |
Stand-alone or NFA console |
|
IIS Version |
Checks the Registry for IIS version 7.0. |
Warning |
Stand-alone or NFA console |
|
.NET 3.5 Version |
Checks for .NET version 3.5 SP1. If version 3.5 is found, turns on SP1. |
Failure |
Stand-alone or NFA console |
|
Service Control command |
Verifies that the Windows System32 directory contains the sc.exe file. |
Failure |
Windows servers |
|
SNMP |
Verifies that the snmp service is running and the process ID is present. Configure SNMP on Windows servers and Linux servers. |
Warning |
All servers |
|
Windows 2003 Detected |
Verifies that the server is running Windows Server 2008, not Windows Server 2003. |
Failure |
Windows servers |
This section contains the following topics:
FIPS Algorithm Policy Is Enabled
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