Uninstalling the Software › Uninstall the Software

Uninstall the Software

This topic describes how to uninstall the CA Network Flow Analysis software by using the Uninstaller. You also can uninstall the software from the Windows Add or Remove Programs window, where it is listed under the publisher CA Technologies, Inc.

Note: The steps in this topic assume that you are uninstalling the CA Network Flow Analysis software from a standalone or distributed deployment server that has no other related software installed.

Follow these steps:

1. Log in as a user who has administrator privileges for CA Network Flow Analysis.
2. Back up your data and configuration files. For information about this step, see the CA Network Flow Analysis Administrator Guide.
3. Exit from all applications--with no exceptions.
4. Start the Uninstaller: Double-click the Uninstaller shortcut in <install_path>\Uninstall:
   • Stand-alone system: Double-click Uninstall Reporter shortcut to uninstall the NFA console first, then double-click the Uninstall Harvester shortcut to uninstall the Harvester.

     If you attempt to uninstall the Harvester software first, an error message opens.

   • Distributed deployment: Double-click Uninstall Reporter (NFA console server), Uninstall Harvester (Harvester server), or Uninstall DSA (DSA server).

   The Uninstall window opens.

5. Click Uninstall.

   The Uninstaller removes all of the program and data files, including the following CA Network Flow Analysis and MySQL elements:

   • Data
   • Services
   • Registry entries
   • Shortcuts, links, and aliases
   • Most files
   • Some directories

   When the process is complete, the screen displays a list of the directories and files that were not deleted.

   Note: Leave the file system undisturbed while uninstallation is in progress. Do not attempt to view the progress in Windows Explorer, for example.

   Once the program finishes, the Uninstall Complete screen opens.

6. Click Done to close the Uninstall Complete screen.
7. Wait a few minutes to allow the helper process to finish the final cleanup.

   Some files are not deleted until this phase is finished. Once the final cleanup is finished, the Uninstaller itself is deleted.

8. Check the following to verify the uninstall:
   1. Verify that the Registry keys in the following location are deleted:

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NetQoS

   2. Verify that the CA Network Flow Analysis services are removed.
   3. Verify that the CA Network Flow Analysis programs (such as NFA or Harvester and MySQL51) are no longer visible from the Control Panel. If they are, select each program individually and click Uninstall.

Notes:

• The uninstallation log is at the root level of the original installation path. For example, the Harvester uninstallation log is at: <install_path>\Harvester_Uninstall_<timestamp>.txt.
• You may want to manually delete any CA Network Flow Analysis directories and files that are still present.
• If you make an unsuccessful attempt to reinstall the software, contact CA Support.