Remote Control › Managing Remote Control

Managing Remote Control

Computer groups enable computers to be grouped together for the application of agent configuration policies. Therefore, like other computer and user groups in CA IT Client Manager, those with remote control capabilities are managed in the DSM Explorer using the Group Details management functions. These include setting group properties and security permissions, defining configuration policies, creating address books, and setting user permissions for address books.

The basic steps for creating a group with remote control capabilities are as follows:

1. Create a new group under the Computers and Users node.

   For example, you may want to create a group named Europe that contains certain remote host computers in your European organization.

2. Set the group's properties and security permissions.

   Note: For detailed information about creating groups and setting group properties and security permissions, see the Computers and Users section and the Common Security section of the DSM Explorer Help.

3. Deploy Remote Control host agents to those computers that you want to access remotely.

   For each computer the Computer Name pane displays Homepage, Inventory, Software, Instant Diagnostics, and Details tabs. The Software tab page indicates whether a Remote Control host agent has been deployed and installed.

   Note: For information about using the Infrastructure Deployment Wizard, see the Deployment section of the DSM Explorer Help and the Implementation Guide. For detailed information about the Computer Name pane, see Computers and Users in the DSM Explorer Help.

4. Drag-and-drop the remote control host computers from the All Computers pane to the new group.

   Note: You can filter the display of computers in the All Computers pane by Remote Control agent status.

5. Apply remote control-specific configuration policies using the Control Panel, Configuration, Configuration Policy, Default Computer Policy, DSM, Remote Control node and pane.

   Note: For more information about remote control policies, see the Configuration Policy section in the DSM Explorer Help.

6. Set the group as a global address book root group using, for example, the Computers and Users, Europe, Group Details, Remote Control Permissions pane.

   The global address book is then made available to users of the Remote Control viewer. (Local address books can also be created.)

   Note: For more information, see the Remote Control Viewer Help.

7. Add user permissions for the group in the global address book.

Remote control sessions to the new computer group will now be possible by authorized users using either the DSM Explorer or the Remote Control viewer.

More information:

User Permissions

Add User Permission Dialog

Create New Address Books

Apply Configuration Policies

Infrastructure Deployment Wizard

Remote Control Permissions Pane

Remote Control Sessions