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Configure Advanced Options

Use this tab to set up advanced options, such as maximum network bandwidth usage, login timeout period for a session, and user credentials for a personalized global address book. You can modify values that are not dimmed.

Note: For detailed information about the configuration policies for Remote Control, see the Remote Control Policy Group topic in the Configuration Policy section of the DSM Explorer Help.

To configure Advanced options

  1. Right-click the Viewer node and select Properties.

    The Viewer Properties dialog opens.

  2. Select the Advanced tab.
  3. Set one or more of the following options:
    Maximum number of bitmaps to cache

    Limits the maximum number of bitmaps that can be cached.

    Default: 16384

    Maximum size of the bitmap cache (bytes)

    Limits the maximum amount of memory in bytes that is allocated for caching of bitmaps.

    Default: 33554432 (32 MB)

    Maximum time to wait to connect after issuing a Power Up request

    Specifies the timeout period in seconds for Wake-on-LAN (WOL) power up requests.

    Note: For detailed information about WOL functionality in the DSM Explorer and Remote Control, see the DSM Explorer Help and the Remote Control Administration Guide.

    Default: 180

    User must provide credentials to get their personalized Global Address Book

    Indicates whether the user must provide credentials to have the personalized global address book appear in the Viewer pane.

    Default: False

    User ID to use when retrieving a personalized Global Address Book

    Specifies the user ID to be used to retrieve the global address book when the User must provide credentials to get their personalized Global Address Book option is set to True.

    Login Timeout (sec)

    Specifies the login timeout period in seconds, that is, the maximum time a login from a viewer to a host can take before a timeout occurs. This includes the time taken to answer a confirmation dialog (if Require Local Confirmation is set).

    Default: 90

    Viewer data compression strength

    Specifies how much the host/viewer network traffic is compressed. This setting is automatically selected according to the bandwidth limit and connection speed, but can be overridden here.

    When connecting over a slow link, spending more time compressing the data can improve performance. However, over a fast link, increasing the compression strength can reduce performance.

    Valid values are as follows:

    • No Compression
    • Light Compression
    • Medium Compression
    • Heavy Compression
    • Extra Compression

    Note: If your system has been upgraded from a previous release of CA ITCM, the original default of Medium Compression is retained.

    Default: Light Compression

    Limits the maximum bandwidth usage of sessions

    Controls the amount of bandwidth usage for a session. Note that this setting is overridden by the corresponding host setting if more restrictive. For example, if the viewer specifies Unlimited but the host specifies 1MBIT, then 1MBIT is used.

    Valid limits for bandwidth are the following:

    • Unlimited
    • 4MBIT
    • 2MBIT
    • 1MBIT
    • 512KBIT
    • 256KBIT
    • 128KBIT
    • 64KBIT
    • 32KBIT

    Default: Unlimited

    Optional name for this computer

    Specifies an optional name for the current computer.

    Default: <NetBIOS name>

  4. Set the default connection type, or mode, for all remote control connections. Valid values for the Default connection type to be used by the viewer option are as follows:
    View

    Permits the viewer to see the host computer but not control it.

    Stealth View

    Permits the viewer to see the host computer without interfering with its display and performance and without the host acknowledging the connection. This is called passive monitoring. The host screen does not change when a connection is made. If the host icon is visible, it does not flicker or change state.

    Shared Control

    Permits both the viewer and host to have control.

    Classroom

    Permits multiple viewers to a single host, with the ability of the host to pass or restrict control to any one of the student viewers.

    Exclusive Control

    Disables the host's mouse and keyboard. Only the viewer can control the host's computer, and only one viewer at a time can be connected.

    Windows: In Secure Control and Exclusive Control modes, the Ctrl-Alt-Del key sequence cannot be blocked, because it is a low-level security feature of the operating system. This means the host user may be able to interfere with remote control operations by repeatedly pressing Ctrl-Alt-Del to switch to the login desktop or to open the Task Manager. However, after issuing a Ctrl-Alt-Del, the host user will still not have keyboard or mouse control of the desktop.

    Linux: This option prevents other users from connecting when there is a session in progress; the host's mouse and keyboard are not disabled.

    Secure Control

    Windows: Gives the viewer control over the host computer similar to the exclusive control option, but also blanks out the screen. In secure control mode, only one viewer can connect. A secure control message screen is displayed; this screen is configurable and displays a static HTML page.

    Windows: In Secure Control and Exclusive Control modes, the Ctrl-Alt-Del key sequence cannot be blocked, because it is a low-level security feature of the operating system. This means the host user may be able to interfere with remote control operations by repeatedly pressing Ctrl-Alt-Del to switch to the login desktop or to open the Task Manager. However, after issuing a Ctrl-Alt-Del, the host user will still not have keyboard or mouse control of the desktop.

    Note: The secure control mode uses multiple-monitor operating system features with which some versions of the Intel Display drivers are not fully compatible. If Remote Control detects a driver compatibility problem, it does not display the secure control message, “Secure Control Session in Progress.” Instead, the host screen becomes black. Using the latest display drivers from Intel resolves the problem.

    Linux: Creates a new login session with a hidden desktop that only the viewer can see. Note that remote control connections to Linux hosts in this mode do not control the desktop of the currently logged on user. Multiple concurrent secure control connections are supported, and each connection creates a separate hidden desktop.

    Mac OS X (Intel): The secure control feature is not supported.

    Meeting

    Permits multiple viewers to a single host, giving the host the ability to confirm or deny connection. No explicitly defined user permissions are necessary. After connections have been established, the host can optionally pass control to one of the viewers.

    If Has Control is not enabled for a viewer, the viewer is limited to the following session options: Disconnect (Normal), Session Recording, Get Clipboard from Host, and Show Chat. If Has Control is enabled, the viewer has the following additional options: Disconnect (Lock Desktop), Disconnect (Log Off), Disconnect (Reboot), Send Special Keys, Send Clipboard to Host, and File Transfer.

    Note: When control is removed from the host user during a file transfer that is still active, the active file transfer is finished, but no new file transfer can be started.

    Default: Shared

  5. Click OK.

    Your advanced configuration options are saved.