Request Management › Request Fulfillment › How to Fulfill Requests from Inventory

How to Fulfill Requests from Inventory

When you integrate CA Service Catalog with CA APM, you can associate assets with items requested from the catalog during request fulfillment. To fulfill requests from inventory, complete the following steps:

1. In CA APM, verify that the user fulfilling the request belongs to a role in which asset fulfillment access is enabled.

   Note: For more information about creating user roles, see the Administration Guide.

2. In CA Service Catalog, create a request for an asset.

   The request contains information about the requester and the type of hardware or software asset being requested.

3. In CA Service Catalog, open the request and click the gold brick action icon associated with the request.

   CA APM opens and the CA APM Fulfillment page appears.

   Note: For information about creating and managing requests, see the CA Service Catalog Integration Guide.

4. In CA APM, complete the following steps:
   1. Search for the assets from the inventory request that you want to fulfill.
   2. Complete any of the following steps:
      • Fulfill the inventory request for a hardware asset.
      • Fulfill the inventory request for a software asset.
      • (Optional) Deny an inventory request.
      • Display the list of assigned assets to verify that they match the request.
      • (Optional) Remove an assigned hardware asset from an inventory request.
      • (Optional) Remove an assigned software asset from an inventory request.
5. In CA Service Catalog, verify the status of the fulfilled inventory request.

More information:

Object Searching

How to Configure Searches

Search Results Export