Request Management › Request Fulfillment › How to Fulfill Requests from Inventory › Remove an Assigned Hardware Asset from an Inventory Request

Remove an Assigned Hardware Asset from an Inventory Request

CA APM lets you remove an assigned hardware asset from an inventory request. For example, you have a laptop that was mistakenly added to a request and you need to remove the laptop from the request. When you open CA APM from a CA Service Catalog request, the CA APM Fulfillment page appears with a list of all hardware assets available in CA APM.

Note: Verify that the user fulfilling the request belongs to a role in which asset fulfillment access is enabled. For more information about creating user roles, see the Administration Guide.

Follow these steps:

1. On the left of the CA APM Fulfillment page, click Assigned Asset.

   A list of all hardware assets that are assigned to the request appears in the search results.

2. In the search results, select the hardware assets that you want to remove from the request.
3. (Optional) In the Fulfillment Changes area of the page, make field-level changes to all selected assets. For example, you can change the general ledger (GL) code, cost center, department, contact, location, and so forth.
4. Click Remove Assignment.

   The hardware asset is removed from the request, the status of the request is updated in CA Service Catalog, and the asset information is updated in CA APM.

More information:

Object Searching

How to Configure Searches

Search Results Export