Request Management › Request Fulfillment › How to Fulfill Requests from Inventory › Fulfill an Inventory Request for a Hardware Asset

Fulfill an Inventory Request for a Hardware Asset

You can fulfill a CA Service Catalog inventory request so that hardware assets are correctly assigned and fulfilled. When you open CA APM from a CA Service Catalog request, the CA APM Fulfillment page appears with a list of all hardware assets available in CA APM.

Note: Verify that the user fulfilling the request belongs to a role in which asset fulfillment access is enabled. For more information about creating user roles, see the Administration Guide.

Follow these steps:

1. On the CA APM Fulfillment page, complete one of the following steps to search for an asset:
   1. Scroll through the list of all available hardware assets that appear in the search results.
   2. Specify the search criteria and click Go.

      A list of matching hardware assets appears in the search results.

2. In the search results, select the assets that you want to fulfill.
3. (Optional) In the Fulfillment Changes area of the page, make field-level changes to all selected assets. For example, you can change the department, cost center, general ledger (GL) code, contact, and location for all selected assets.
4. Click Fulfill.

   The request is fulfilled, the status of the request is updated in CA Service Catalog, and the asset information is updated in CA APM.

More information:

Object Searching

How to Configure Searches

Search Results Export