Request Management › Request Fulfillment › How to Fulfill Requests from Inventory › Fulfill an Inventory Request for a Software Asset

Fulfill an Inventory Request for a Software Asset

You can fulfill a CA Service Catalog inventory request so that a software asset is correctly assigned and fulfilled. When you open CA APM from a CA Service Catalog request, the CA APM Fulfillment page appears with a list of all software assets available in CA APM.

Important! If you have a CA SAM implementation, we do not recommend that you fulfill software asset requests in CA APM. To take advantage of the enhancements that this release provides, we recommend that you use CA SAM to manage your software assets and licenses.

Note: Verify that the user fulfilling the request belongs to a role in which asset fulfillment access is enabled. For more information about creating user roles, see the Administration Guide.

Follow these steps:

1. On the CA APM Fulfillment page, complete one of the following steps to search for a software asset:
   1. Scroll through the list of all available assets that appear in the search results.
   2. Specify the search criteria and click Go.

      A list of matching software assets appears in the search results.

2. In the search results, click the software asset that you want to fulfill.

   The Asset Details page for the selected software asset appears.

3. Define or update software internal allocations for the software asset by clicking Asset Allocation in the Relationships menu.
4. Click New and select the hardware asset that you want to associate with the software asset.
5. Click Fulfill and Save.

   The software request is fulfilled, the internal allocations are saved, the status of the request is updated in CA Service Catalog, and the asset information is updated in CA APM.

More information:

Object Searching

How to Configure Searches

Search Results Export