Request Management › Request Fulfillment › How to Fulfill Requests from Inventory › Remove an Assigned Software Asset from an Inventory Request

Remove an Assigned Software Asset from an Inventory Request

CA APM lets you remove an assigned software asset from an inventory request. For example, a graphics software package was mistakenly added to a request and you remove the software from the request. When you open CA APM from a CA Service Catalog request, the CA APM Fulfillment page appears with a list of all software assets available in CA APM.

Note: Verify that the user fulfilling the request belongs to a role in which asset fulfillment access is enabled. For more information about creating user roles, see the Administration Guide.

Follow these steps:

1. On the left of the CA APM Fulfillment page, click Assigned Asset.

   A list of all software assets that are assigned to the request appears in the search results.

2. In the search results, click the software asset that you want to remove from the request.

   The Asset Details page for the selected software asset appears.

3. Remove or update software internal allocations for the software asset by clicking Asset Allocation in the Relationships menu.
4. Click the Delete icon next to your selected asset.
5. Click Remove Fulfillment and Save.

   The asset is removed from the request, the internal allocations are saved, the status of the request is updated in CA Service Catalog, and the asset information is updated in CA APM.

More information:

Object Searching

How to Configure Searches

Search Results Export