Unicenter MP provides integration with Unicenter Service Desk. After adding a connection to a Service Desk server, you can publish Service Desk portlets into the Unicenter MP Library to do the following tasks:
When establishing a connection to Service Desk, you can specify whether Service Desk is configured to run in ITIL mode. The ITIL Service Desk interface supports additional data objects, and additional alert actions are available in Unicenter MP when you connect to an ITIL Service Desk server.
You can specify how to log in to Service Desk from Unicenter MP. You can log in using the Service Desk login screen, Unicenter MP login credentials, or a specific user name and password that you specify. You can also create a Service Desk portlet, which lets you open the Service Desk screen within Unicenter MP.
If you also added a connection to the Unicenter Alert Manager, you can take the following actions on alerts in the Alert Console related to Service Desk:
Note: For more information about how to define Service Desk connections and publish Service Desk portlets in Unicenter MP, see the Unicenter Management Portal Help.
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