The Unicenter Alert Management System (AMS) is a CA NSM component for organizing and tracking the most important events in an enterprise or a logical segment of an enterprise. It significantly improves your ability to focus on and manage the highest severity IT events.
Alert priority is calculated from alert impact and urgency. The lower the priority value is, the higher the priority. Alerts are classified in classes and are organized into queues. The alert class defines actions to take upon the status change of the alert. The alert can be defined to associate with a knowledge base developed by the IT staff to assist in the evaluation and handling of the alerts. With the alert queue context menu facility, AMS also provides external interfaces to allow linkage of alerts to user data and handling procedures and third party applications and knowledge bases. For example, database alerts could be defined to allow the launch of database management tools and interface to the database management online documentation.
AMS lets you link to Unicenter Service Desk to let you create requests on an alert, view alert requests, and search for information that is related to an alert.
While both the classic interface and MCC provides various tools to manage Unicenter AMS, Unicenter MP Alert Management only focuses on monitoring alerts. The high-level queue-based alert scoreboard shows the number of alerts that fall into priority ranges in the different queues. Leveraging Unicenter MP filter management, you can create various alert consoles that show the alerts from different areas of your enterprise infrastructure. You can also set up the security policies to allow or disallow a user to take certain actions.
From Unicenter MP, you can act on alerts whenever necessary in the following ways:
The alert view is presented in the Portal Explorer for Business Process Views and some managed objects, such as nodes (Host and Workstation), network segments, and routers.
Unicenter MP provides tools for you to manage alert scoreboards and the Alert Console. While all users can change the scoreboard presentation configuration, only alert administrators can change the data configuration.
|
Copyright © 2010 CA.
All rights reserved.
|
|