Unicenter Service Metric Analysis lets network and systems management personnel responsible for performance and reporting produce reports and statistics for resources available inside and across the IT infrastructure. Part of Service Metric Analysis is the Service Level Agreement (SLA) component, which lets administrators and business managers understand and manage predefined service goals across all IT resources.
The SLA component of Unicenter MP provides a high-level summarized view of SLAs with the ability to drill down into detailed Unicenter Service Metric Analysis reports. The SLA component of Unicenter MP includes the following features:
For more information about how to publish Unicenter Service Metric Analysis reports under Unicenter MP, see the Unicenter Service Metric Analysis User Guide.
Important! The SLA component of Unicenter MP requires Unicenter Service Metric Analysis Version 2.0 or newer to be installed and running in your enterprise.
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