Preparing CAI Processes for Redeployment (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed)

Preparing CAI Processes for Redeployment (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed)

Use the following set of procedures if the Connector: Unicenter Service Desk/Harvest add-in was installed prior to applying a fix pack or upgrading to a new version of CA Clarity PPM. The following list summarizes the steps you need to do before redeploying the add-in and reconfiguring the connector:

• Delete all CAI process instances
• Deactivate the processes
• Record the current process settings
• Re-install the add-in
• Reconfigure the processes
• Revalidate and reactivate the processes
• Schedule the CAI Harvest Status process

This section contains the following topics:

Delete All CAI Process Instances

Deactivate the CAI Processes

Record the Current CAI Process Settings

Re-install the Add-In

Reconfigure the Processes

Revalidate and Reactivate the Processes

Schedule the CAI Harvest Status Process