The Connector: Unicenter Service Desk/Harvest add-in includes processes that allow CA Clarity PPM to connect with Service Desk and Harvest. You configured these CAI processes, the processes related to the connector, during the connector's installation and configuration on CA Clarity PPM. When you apply a fix pack or upgrade to a new version of CA Clarity PPM, the add-in—including all the add-in content such as the processes—are replaced with a fresh version.
Because the CAI process configurations will be lost when you apply the fix pack or upgrade to a new version of CA Clarity PPM, we recommend you record their current settings. You will use these settings after the fix pack is applied to CA Clarity PPM and the Connector: Unicenter Service Desk/Harvest add-in is redeployed.
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