Preparing CAI Processes for Redeployment (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › Delete All CAI Process Instances

Delete All CAI Process Instances

You must first delete all process instances related to the connector, the CAI processes. Alternatively, you can run the Delete Process Instance job to delete all process instances.

Important! The Delete Process Instance job deletes all process instances from CA Clarity PPM; not just instances from CAI processes. Use this method with care.

To delete all CAI process instances

1. Login to CA Clarity PPM as a CA Clarity PPM administrator, and open the Administration Tool..

   The Administration Home page appears.

2. Click Processes from the Data Administration menu.

   The Available Processes page appears.

3. Select the Initiated tab.

   The Initiated Processes page appears.

4. Filter the list to view only the CAI process instances. At Process Name, enter cai, and click Filter.
5. If there are process instances listed, select all of the process instances listed on the page by clicking the Select All icon, and click Delete.

   Note: If a process instance contains errors, you must first cancel it before you can delete it.

6. Click Yes to confirm.

   All the process instances listed on that page are now deleted. Repeat this until all CAI process instances are deleted.