Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › How Service Desk to Harvest User Tasks are Integrated › The Service Desk and Harvest Integration Overview › Close the Change Order

Close the Change Order

In Harvest, when the package is promoted to the production lifecycle state, Service Desk automatically sets the status of the 300 Notify Assignee workflow task to Pending. After the notification is sent back to the Service Desk change order Activity Log List, the status of the workflow is automatically changed to Complete. The Service Desk assignee then updates/closes the change order and notifies the Service Desk end-user.