Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › How Service Desk to Harvest User Tasks are Integrated › The Service Desk and Harvest Integration Overview › Monitor the Harvest Package Lifecycle

Monitor the Harvest Package Lifecycle

After you initiate the Harvest integration and create the Harvest package, the package lifecycle involves the following tasks:

• The Harvest manager is responsible for manually assigning a resource to the package. The Harvest Manager can review the package and promote the package to the development lifecycle state. A log comment is entered in the associated Service Desk Change Order Activity Log List.
• The Harvest developer works on the package fixes it and promotes the package to the test lifecycle state. A log comment is entered in the associated Service Desk Change Order Activity Log List.
• The Harvest QA tester tests the package fix and passes the fix. The Harvest Operations Manager promotes the fix to the production lifecycle state. A log comment is entered in the associated Service Desk Change Order Activity Log List, and the status of the 200 Monitor Harvest Package Workflow is set to Complete.

Information from the Service Desk change order that created the package is maintained in Harvest at the package level. For example, you can view the change order number from the Service Desk Clarity Connector Request for Change form, as illustrated in the following:

The Origination tab on the Service Desk Clarity Connector Request for Change form contains data that was transferred from the Service Desk change order that created the package.