Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How CA Clarity PPM is Set Up › CA Clarity PPM Setup Procedures › Setup for CA Clarity 8.0 and 7.5.3 › Step 2: Install the Add-In

Step 2: Install the Add-In

You must stop the Niku Application (app) service prior to deploying the add-in, and re-start the service after the add-in is deployed. Do this from NSA.

To install the add-in

1. Log in to NSA and stop the Niku Application (app) service:
   1. Click All Services from the Overview menu.

      The All Services page appears.

   2. Next to Niku Application, select the box for this service type and click Stop.
2. Install the Connector: Unicenter Service Desk/Harvest add-in from NSA:
   1. Select Install and Upgrade from the Installation menu.

      The Install and Upgrade: Pre-Upgrade page appears.

   2. Select Add-Ins under Installation Tasks from the content menu.

      The Install: Add-Ins page appears.

   3. Complete the Connector: Unicenter Service Desk/Harvest field.

      By default, this add-in check box is cleared. Select the check box.

   4. Click Install.
3. Start the Niku Application service:
   1. Select All Services from the Home menu.

      The All Services page appears.

   2. Select the check box for this service type.
   3. Click Start.