Reference Guide › Command-Line Scripting › Help Desk Commands

Help Desk Commands

You can use the CLI to script and automate help desk commands and run actions based on the command results.

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dpmhd open Command--Open a Help Desk Ticket

dpmhd addcomment Command--Update a Ticket with a Comment

dpmhd getstatus Command--Get the Status of a Ticket

dpmhd setstatus Command--Set the Status of a Ticket

dpmhd getattribute Command--Get an Attribute Value of a Ticket

dpmhd setattribute Command--Set an Attribute of a Ticket

dpmhd close Command--Close a Help Desk Ticket