Reference Guide › Command-Line Scripting › Help Desk Commands › dpmhd open Command--Open a Help Desk Ticket

dpmhd open Command--Open a Help Desk Ticket

The dpmhd open command opens a new help desk ticket.

This command has the following format:

dpmhd open [-sc sc_url] -summary summarytext [-description descriptiontext] [-affected_user username] [-entity_name entityname] [-type tickettype] [-template templatename] [-pre] [-post][-locale iso629value]

-sc sc_url

(Optional) Defines the URL for the service controller host.

Example: https://hostname:port/...

hostname

Defines the fully qualified host where the service controller is installed.

Example: localhost.ca.com

port

Defines the listening port for the service controller server.

Example: 80

-summary summarytext

Defines an abbreviated description for the reason the ticket is being opened.

-description descriptiontext

(Optional) Specifies the reason the ticket is being opened.

-entity_name entityname

(Optional) Defines the name of the server or service used to match the ticket with a known configuration item in the help desk system. If the configuration item host name is the same as the entity name, the ticket is associated with that configuration item.

-affected_user username

(Optional) Defines the end user associated with this ticket.

-type tickettype

(Optional) Defines the type of ticket to open. This parameter is required with the -template parameter. If you do not specify a type, the default ticket for which the help desk system is configured is used. Ticket types that are supported depend on the configuration of the help desk system. For example, if CA SDM is configured for ITIL support, Change Order, Incident, Problem, and Request ticket types are supported.

-template templatename

(Optional) Defines the name of the template to use when opening a ticket. The template contains the default ticket settings. When using the template option, the ticket type is required to locate the template.

-pre

(Optional) Specifies whether to generate an event before the operation is performed.

-post

(Optional) Specifies whether to generate an event after the operation is performed.

-locale iso639value

(Optional) Specifies an IS0 639_3166 combination to override the default English output, for example, fr_FR for French. To use the locale of the command prompt, specify "native".