Reference Guide › Command-Line Scripting › Help Desk Commands › dpmhd getstatus Command--Get the Status of a Ticket

dpmhd getstatus Command--Get the Status of a Ticket

The dpmhd getstatus command gets the status of an existing help desk ticket.

This command has the following format:

dpmhd getstatus [-sc sc_url] -id ticketid [-locale iso629value]

-sc sc_url

(Optional) Defines the URL for the service controller host.

Example: https://hostname:port/...

hostname

Defines the fully qualified host where the service controller is installed.

Example: localhost.ca.com

port

Defines the listening port for the service controller server.

Example: 80

-id ticketid

Defines the unique ID assigned to the ticket by the help desk system when the ticket was opened.

Example: cr:100400

-locale iso639value

(Optional) Specifies an IS0 639_3166 combination to override the default English output, for example, fr_FR for French. To use the locale of the command prompt, specify "native".

Example: Retrieve Ticket Status

This example retrieves the status of the help desk ticket identified by the ticket ID cr:400335.

dpmhd getstatus -id cr:400335