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Release Notes › Known Issues › Miscellaneous › Upgrade to 12.5.x From Earlier Versions Fails

Upgrade to 12.5.x From Earlier Versions Fails

Symptom:

When you update CA User Activity Reporting Module from a release before 12.5.0 to release 12.5.0 or later using the CA User Activity Reporting Module subscription system, you may experience errors or upgrade failure.

Solution:

To avoid these errors, you can manually install the 12.5 preupgrade package, using the following procedure. This procedure can be used for both Subscription and Offline upgrades. It replaces the preupgrade package installation procedures described in the appropriate sections of this document.

To install the CA User Activity Reporting Module 12.5.x preupgrade package manually

  1. Navigate to the FTP offline subscription site:

    ftp://ftp.ca.com/pub/elm/connectors/ftp/outgoing/pub/elm/ELM_Offline_Subscription

    The directory index displays a folder for each CA User Activity Reporting Module release.

  2. Select the 12.5.xx_Offline_Subscription folder, and the Pre_12.5_Upgrade folder.
  3. Download the pre-12.5 offline subscription update package. The file name follows the following format:

    subscription_12_5_xx_yy.tar

  4. Using physical media such as a disk, or using scp, manually copy the .tar file to the CA User Activity Reporting Module appliance. We recommend a partition with a large amount of available space, such as /data/temp.
  5. Untar the subscription file in your chosen directory.

    The main .tar file package contains four update.zip files:

  6. Manually open each of these zip files using jar -xf. You can do so in any order, but the ELM binary package must be last.

    Each zip file contains an update shell script that installs the contents of the package. For example, EEM_update.sh

  7. Locate and run each of these update scripts, ending with the ELM update, Upgrade_Server.sh.

    A message containing the target update version appears.

  8. Enter yes to continue, and wait for the upgrade to complete.

    Return to the CA User Activity Reporting Module interface to confirm the upgrade.

When you have finished this procedure, you can complete your Subscription upgrade or Offline upgrade.