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User Interface Unexpectedly Fails to Display Properly on Installation with Remote EEM

Symptom:

When installing CA User Activity Reporting Module with a remote EEM server, the user interface occasionally fails to display properly on initial login. Reviewing the iGateway log files reveals that the agentmanager, calmreporter, subscclient and subscproxy services have not started.

You may see log file syntax similar to this:

[1087523728] 09/23/09 20:35:32 ERROR :: Certificate::loadp12 : etpki_file_to_p12 failed [ errorcode : -1 ] 
[1087523728] 09/23/09 20:35:32 ERROR :: Certificate::loadp12 : etpki_file_to_p12 failed [ errorcode : -1 ] 
[1087523728] 09/23/09 20:35:32 ERROR :: Certificate::loadp12 : etpki_file_to_p12 failed [ errorcode : -1 ] 
[1087527824] 09/23/09 17:00:07 ERROR :: OutProcessSponsorManager::stopSponsorGroup : terminating safetynet process for SponsorGroup [ caelm-msgbroker ] didn't respond OK for the termination call 
[1087527824] 09/23/09 17:00:07 ERROR :: OutProcessSponsorManager::stopSponsorGroup : terminating safetynet process for SponsorGroup [ caelm-oaserver ] didn't reaspond OK for the termination call 
[1087527824] 09/23/09 17:00:07 ERROR :: OutProcessSponsorManager::stopSponsorGroup : terminating safetynet process for SponsorGroup [ caelm-sapicollector ] didn't reaspond OK for the termination call 
[1087527824] 09/23/09 17:07:46 ERROR :: OutProcessSponsorManager::start : SponsorGroup [ caelm-java ] failed to start ] 
[1087527824] 09/23/09 17:07:49 ERROR :: SponsorManager::start : Sponsor [ agentmanager ] failed to load 
[1087527824] 09/23/09 17:07:49 ERROR :: SponsorManager::start : Sponsor [ calmreporter ] failed to load 
[1087527824] 09/23/09 17:07:49 ERROR :: SponsorManager::start : Sponsor [ subscclient ] failed to load 
[1087527824] 09/23/09 17:07:49 ERROR :: SponsorManager::start : Sponsor [ subscproxy ] failed to load 

Solution:

You can resolve this problem by restarting iGateway, and logging in to the interface again.

To restart the iGateway service

  1. Click the Administration tab and then click the Services subtab.
  2. Expand the System Status entry.
  3. Select a specific CA User Activity Reporting Module server.
  4. Click the service's Administration tab.
  5. Click Restart iGateway.