Integrating with Other Help Desk Products › How to Configure Other Help Desk Product Integrations › Program the UniversalHelpDesk.jar File › int HDIsTicketClosed Routine

int HDIsTicketClosed Routine

This routine is called during the polling cycle to query if the specified help desk ticket has been closed. If a true value is returned and the Auto clear alert check box is selected on the Help Desk Configuration page, the associated alert is cleared in CA SOI.

Code this routine as follows:

int HDIsTicketClosed(String ticketHandle, String ticketNum)

ticketHandle

Specifies the handle of the ticket to query, if applicable.

ticketNum

Specifies the number of the ticket to query.