Integrating with Other Help Desk Products › How to Configure Other Help Desk Product Integrations › Program the UniversalHelpDesk.jar File › Object HDGetTicketProperty Routine

Object HDGetTicketProperty Routine

This routine is called during the polling cycle to query the value of a particular property (such as assigned). If the help desk ticket value is different from the CA SOI alert value, the CA SOI alert value is changed to match the ticket value.

The only property that is currently supported is assigned.

The routine returns the property value as an object. A null object is returned if an error occurred.

Code this routine as follows:

Object HDGetTicketProperty(String ticketHandle, String ticketNum, String property)

ticketHandle

Specifies the handle of the ticket to query, if applicable.

ticketNum

Specifies the number of the ticket to query.

property

Specifies the name of the property value to obtain.