Integrating with Other Help Desk Products › How to Configure Other Help Desk Product Integrations › Program the UniversalHelpDesk.jar File › int HDUpdateTicket Routine

int HDUpdateTicket Routine

This routine is called when CA SOI alert information changes and the associated help desk ticket requires updating with the most recent values.

If the ticket updates successfully, the routine returns a value of zero. Otherwise, the routine returns a non-zero value and the HDGetError routine is called to obtain the error text.

Code this routine as follows:

int HDUpdateTicket(String ticketHandle, String ticketNum, String property, String value)

ticketHandle

Specifies the handle of the ticket to update, if applicable.

ticketNum

Specifies the number of the ticket to update.

property

Specifies the name of the property that has a value change.

value

Specifies the new value of the property.