Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters › Configure CA Process Automation Custom or Mandatory Fields › CA Process Automation Remedy Connector Variables › View BMC Remedy Parameters

View BMC Remedy Parameters

The CA Process Automation Remedy connector uses the BMC Remedy parameters to send data to BMC Remedy to create an incident. When defining custom fields, you use the RemedyHelpDesk (non-ITIL) or RemedyITSM (ITIL) variable, which is a copy of the BMC Remedy parameters.

This procedure describes how to display a list of these parameters from CA Process Automation.

Follow these steps:

1. Click ITPAM Client at the upper right of the CA Process Automation Management Console.

   The ITPAM Client opens in the Configuration Browser page.

2. Expand Default Environment in the Browser pane and double-click Orchestrator.

   The Folders pane opens.

3. Select the CA Remedy Gateway folder.

   The Remedy Gateway integration processes display on the right pane.

4. Double-click Configuration Dataset.

   The Value Definition pane opens. This pane contains parameters for the different BMC Remedy installations.

5. Expand Remedy Server Configuration, RemedyITSM or RemedyHelpDesk, and Remedy Parameters.

   A list of BMC Remedy parameters displays. A copy of these parameters is passed to the CreateRemedyTicket process during runtime. For more information, see Remedy* Variable.

   The BMC Remedy parameters display in the right pane with any currently defined values. The values are based on what your Remedy*Configuration.

6. Select a BMC Remedy parameter in the Value Definition pane to display attributes for that parameter in the right pane.