Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters › Configure CA Process Automation Custom or Mandatory Fields › CA Process Automation Remedy Connector Variables › CA SOI Alert Attributes

CA SOI Alert Attributes

CA SOI alert attribute variables describe alert details and you can use them to populate BMC Remedy form fields. When using the custom BMC Remedy fields mapping method, the attributes are available from a drop-down list. When writing custom JavaScript source code, the attribute variables are accessible using the format Process.variablename.

The following CA SOI alert attribute variables are available:

Note: The variable name is in parentheses.

• Alert Description (description)
• Type of Ticket (ticketType)
• Acknowledged (acknowledged)
• Assignee (assignee)
• Maximum priority of all the services that the alert impacts (max_priority)
• Maximum impact of all the services that the alert impacts (max_impact)
• Severity of the alert (severity)
• IP Address (IP_address)
• Model Family (model_family)
• Model Name (model_name)
• Model Class (model_class)
• Model Description (model_description)
• Root Cause (rootcause)
• Connector name (connector_name)
• Creation date of alert (creation_date)
• Detail of alert (detail)
• Event source (event_source)
• Event occurred (event_occurred)
• Event source ID (event_source_id)
• Vendor name (vendor_name)