Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › How to Customize BMC Remedy Ticket Fields with CA SOI Alert Parameters › Configure CA Process Automation Custom or Mandatory Fields › CA Process Automation Remedy Connector Variables

CA Process Automation Remedy Connector Variables

When the CA Process Automation Remedy connector creates a BMC Remedy ticket, a user can populate the fields by the following methods:

• Using static text or default values that the CA Process Automation or the BMC Remedy settings specify. Settings include Requester Name or Login.
• Using CA SOI alert information. For example, the BMC Remedy ticket Description value is generated using the CA SOI Description field from the incident-generating alert. Information that CA SOI generates comes from the Alert attribute value using the CA SOI Action Editor

Regardless of the field population method, a mandatory field on the BMC Remedy form must have a value for BMC Remedy to create the incident.

When specifying how fields are populated during ticket creation, use static values or CA Process Automation-provided variables. The following variables are available:

CA SOI alert attribute variables

Describes alert details.

BMC Remedy parameters

Passes information to BMC Remedy when generating an incident.

This section describes the available CA SOI alert variables, BMC Remedy parameters, and the internal arrays that CA Process Automation uses to store user-specified custom and mandatory fields.