Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › How to Configure HP Service Manager with CA Process Automation › Using the HP Service Manager Integration › How to Customize HP Service Manager Incident Fields with CA SOI Alert Parameters › Configure CA Process Automation to Support Custom Fields › CA Process Automation HP Service Manager Gateway Variables › CA SOI Alert Attributes

CA SOI Alert Attributes

CA SOI alert attribute variables describe alert details, and you can use them to populate HP Service Manager form fields. When using the custom HP Service Manager fields mapping method, the attributes are available from a drop-down list. When writing custom JavaScript source code, the attribute variables are accessible using the format Process.variablename.

The following list provides the available CA SOI alert attribute variables with the variable name in parentheses following the alert attribute property description:

• Alert Description (description)
• Type of Ticket (ticketType)
• Acknowledged (acknowledged)
• Assignee (assignee)
• Maximum priority of all the services impacted by an alert (max_priority)
• Maximum impact of all the services impacted by an alert (max_impact)
• Severity of the alert (severity)
• IP Address (IP_address)
• Model Family (model_family)
• Model Name (model_name)
• Model Class (model_class)
• Model Description (model_description)
• Root Cause (rootcause)
• Connector name (connector_name)
• Creation date of alert (creation_date)
• Detail of alert (detail)
• Event source (event_source)
• Event occurred (event_occurred)
• Event source ID (event_source_id)
• Vendor name (vendor_name)