CA Process Automation HP Service Manager Gateway Variables

Integrating with HP Service Manager › How to Configure an HP Service Manager Integration › How to Configure HP Service Manager with CA Process Automation › Using the HP Service Manager Integration › How to Customize HP Service Manager Incident Fields with CA SOI Alert Parameters › Configure CA Process Automation to Support Custom Fields › CA Process Automation HP Service Manager Gateway Variables

When the CA Process Automation HP Service Manager Gateway creates an HP Service Manager incident, you can populate the fields by the following methods:

Using static text or default values that CA Process Automation or HP Service Manager settings specify. Some examples include: Connector Host Name, AssignmentGroup, or WebService Host Name.
Using CA SOI alert information. For example, the HP Service Manager incident Description value is generated using the CA SOI Description field from the incident-generating alert. Information that CA SOI generates can come from the following sources:
- Alert attribute value using the CA SOI Action Editor

Regardless of the method by which the field is populated, a field that is defined as mandatory on the HP Service Manager form must have a value for the incident to be created.

When specifying how fields are populated during ticket creation, you use static values or CA Process Automation-provided variables. Available variables are as follows:

CA SOI alert attribute variables: Describe alert details.
HP Service Manager parameters: Pass information to HP Service Manager when generating an incident.

This section describes the available CA SOI alert variables and HP Service Manager parameters that CA Process Automation uses to store user-specified custom and mandatory fields.