Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › Customize ServiceNow Incident Fields with CA SOI Alert Parameters › CA Process Automation ServiceNow Gateway Variables › ServiceNow_ Variable

ServiceNow_ Variable

The CA Process Automation ServiceNow Gateway uses the ServiceNow_ variable to send data to ServiceNow to create an incident. When you define custom fields, use the ServiceNow_ variable. The variable is a copy of the ServiceNow parameters. The CreateTicket process creates its own copy of the ServiceNow_ variable when the process is triggered to pass information to ServiceNow.

The ServiceNow_ variable is a ValueMap data type variable that consists of a group of variables, each describes ServiceNow incident attribute. Access each element in the ValueMap using the dot (.) operator. When used in source code, the elements of a ServiceNow_ variable are accessible using the format ServiceNow_.variableName.

Note: The fully qualified reference is Process.ServiceNow_.variableName, but ServiceNow_.variableName is acceptable.

The following ServiceNow incident attributes are available. Each item represents variableName in ServiceNow_.variableName:

• UCFBrokerURL
• ServiceNowInstance
• ServiceNowClientURL
• URL Part
• Severity
• Urgency
• Impact
• Priority
• Category
• State
• CustomFields

A list of these values is also available from CA Process Automation. For more information about how to display these values, see View ServiceNow Parameters and Display a CA SOI Alert Instance.