Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › Customize ServiceNow Incident Fields with CA SOI Alert Parameters › CA Process Automation ServiceNow Gateway Variables › CA SOI Alert Attributes

CA SOI Alert Attributes

CA SOI alert attribute variables describe alert details, and you can use them to populate ServiceNow form fields. When you use the custom ServiceNow fields mapping method, the attributes are available from a drop-down list. When you write the custom JavaScript source code, the attribute variables are accessible using the format Process.variablename.

The following list provides the available CA SOI alert attribute variables with the variable name in parentheses following the alert attribute property description:

• Alert Description (description)
• Type of Ticket (ticketType)
• Acknowledged (acknowledged)
• Assignee (assignee)
• Maximum priority of all the services that are impacted by an alert (max_priority)
• Maximum impact of all the services that are impacted by an alert (max_impact)
• Severity of the alert (severity)
• IP Address (IP_address)
• Model Family (model_family)
• Model Name (model_name)
• Model Class (model_class)
• Model Description (model_description)
• Root Cause (rootcause)
• Connector name (connector_name)
• Creation date of alert (creation_date)
• Detail of alert (detail)
• Event source (event_source)
• Event occurred (event_occurred)
• Event source ID (event_source_id)
• Vendor name (vendor_name)